Merlot Signature Candle

Holiday Return Policy

Gifts bought between NOVEMBER 1st and DECEMBER 24th can be returned for a full refund by JANUARY 8th but MUST HAVE RECEIPT. 

Gifts may be exchanged or given store credit until JANUARY 15th. 

Items must be new, unworn and with tags/labeling intact. Should the item be returned without the original receipt, a store credit will be issued for the amount of the item(s). 

Manufacturer errors merit a refund for any defective item(s) within 7 days notice. ALL CLEARANCE ITEM PURCHASES ARE FINAL UNLESS EXCHANGED FOR SIZE.

Non-Holiday Return Policy

REFUNDS MAY BE ISSUED WITHIN 7 DAYS OF PURCHASE, STORE CREDIT OR EXCHANGE WITHIN 30 DAYS, ONLY WITH ORIGINAL RECEIPT. Items must be NEW, UNWORN AND WITH TAGS/LABELING INTACT.  Should the item be returned without the original receipt, a store credit will be issued for the amount of the item(s). Manufacturer errors merit a refund for any defective item(s) within 7 days notice. ALL CLEARANCE ITEMS PURCHASED ARE FINAL UNLESS EXCHANGED FOR SIZE.

Website Policy

Due to the time involved with shipping and handling, refunds and exchanges may be issued within 30 days of purchase. Items must be new, unworn, unwashed, and with tags/labeling, original packaging intact. Should the item be returned damaged, worn, washed, or without the original packaging, we will maintain the right to refuse a refund. Manufacturer errors* (please see below) merit a refund for any defective item(s) upon notice within 7 days of delivery. Items that are not subject to a refund under any circumstances include: sale or discounted items, gift cards, grooming/hygiene products, or bar/food consumable products.

In-Store Policy

Refunds may be issued within 7 days of purchase only with original receipt present. Store credit or exchange within 30 days. Items must be new, unworn and with tags/labeling intact. Should the item be returned without the original receipt, a store credit will be issued for the amount of the item(s). Manufacturer errors* merit a refund for any defective item(s) within 7 days notice.

Items that are not subject to a refund under any circumstances include: sale or discounted items, gift cards, grooming/hygiene products, or bar/food consumable products.

*Manufacturer errors include any malfunction or abnormalities that clearly occurred during production of the item. This includes, but is not limited to, stitching, construction, coloring, functioning parts or pieces, etc.

Return Request

Items shipped from our online store will include a Return Request Form. Please fill out the information necessary for a return accordingly and ship to the address listed on the form: 

 

If by chance there is no Return Request Form in the box or if it’s been lost, you can print out the PDF form below and include it in the returned parcel.

Return Form

If exchanging, please list original item(s) as well as the item(s) being exchanged for. Please make sure to include your contact information and return address.

Items that are not subject to a refund under any circumstances include: sale or discounted items, gift cards, or grooming/hygiene products.

Please do not send purchases back to the manufacturer.

Once your return or exchange is received and inspected, we will notify you via email that it has been received as well as the status on a refund or exchange. If a refund is in order, it will be issued back to the credit card used within 72 hours of when we received the item.

If you do not hear anything from us after 2 weeks of shipping returns please contact us at info@beauoutfitters.com

Manufacturer Warranties

Many of the brands we carry offer excellent warranties, some even lifetime warranties. If a purchased item is protected with a manufacturer warranty, all matters pertaining to warranties are between the customer and the manufacturer. Beau Outfitters is not responsible for upholding the warranties offered by manufacturers. While we are happy to contact the manufacturers for an issue, however, we recommend customers contact them personally so that they can directly address the issue and get any information they need.